Service Level Agreement (SLA)

České Radiokomunikace a.s. guarantees to users a complex service support (spare parts, services, consultancy, etc.) for the whole period of providing its services. Guarantee of reliability and quality of connection services (SLA)

Name (description) of parameter - standard	SLA
Service supervision level	7x24
Hot-line	7x24
Service availability	99.8%
Maximum time for defect clearance	24 hours

Upon user request it is possible to agree on different parameters, as well!

---

• top
• send to e-mail
• print site

Telecommunications services

• Used technologies
• Information about warranty on delivered technologies/services
• Information about provided repair service
• Service Level Agreement (SLA)

---

Copyright 2010 České Radiokomunikace a.s., owner of ISO 9001:2008, ISO 14001 and ISO/IEC 27001

realization PragueBest

Navigace:

• About us
  • News
  • About the company
  • Membership in organizations
  • Certification
  • Prague Tower
  • Contacts
• Broadcasting
  • Broadcasting
  • AM broadcasting
  • Services for International Broadcasters
• Telecommunications services
  • Used technologies
  • Information about warranty on delivered technologies/services
  • Information about provided repair service
  • Service Level Agreement (SLA)

• česky
• english
• sitemap
• e-shop

Search: